Where we ship
We ship across Canada. We also ship to the United States, the United Kingdom, Australia, the UAE and the EU. If you are somewhere else, write to us at info@setuessentials.com and we will see what we can do.
Order processing
Our products are handcrafted, so please allow 2 to 5 business days for us to prepare your order. For larger orders or made to order items, we will tell you the timing before you pay.
Delivery time
- Canada: usually 3 to 8 business days after dispatch
- United States: usually 5 to 12 business days after dispatch
- Other countries: usually 7 to 21 business days after dispatch
These are estimates. Delays can happen with carriers and customs, and we will help you if your parcel is running late.
Shipping cost
Shipping is worked out from the weight of your order and where it is going. We confirm the exact cost with you before you pay, so there are no surprises. All prices on the site are in Canadian dollars (CAD). Other currencies shown on the site are a guide only, and you are charged in CAD.
Duties and taxes
Orders within Canada include any GST or HST that applies. For orders sent to other countries, your local customs office may charge import duties or taxes. These are not included in our prices and are paid by the buyer.
Tracking
Once your order is on its way, we email you a tracking number whenever the carrier provides one.
Damaged or wrong items
If something arrives damaged or is not what you ordered, email us within 7 days of delivery at info@setuessentials.com with your order details and a photo. We will replace the item or refund you.
Returns
Because candles, incense, oils and diffusers are scented and made to be used, we cannot take back items that have been opened, lit or used. Unopened items in their original packaging can be returned within 14 days of delivery. Please contact us first so we can arrange it. Return shipping is paid by the buyer unless the item was faulty or sent by mistake.
Refunds
Approved refunds go back to your original payment method within 5 to 10 business days after we receive the item or confirm the problem.
Wholesale orders
Wholesale orders follow separate terms, including minimum order quantities and payment terms. Please see our wholesale page or write to us.
Need help?
Email info@setuessentials.com and we will get back to you as soon as we can.