How do I place an order?
Browse the shop, open a product and tap Enquire. Tell us what you would like and we will confirm the price, shipping and how to pay. Easy and friendly, no surprises.
How can I pay?
We accept card payments and Interac e-Transfer for orders in Canada. We will send you the details when we confirm your order.
What currency are the prices in?
All prices are in Canadian dollars (CAD). The currency picker at the top shows an estimate in your own currency, but you are charged in CAD.
Where do you ship?
Canada, the United States, the United Kingdom, Australia, the UAE and the EU. See our Shipping & Returns page for times and costs.
Can I return something?
Unopened items in their original packaging can be returned within 14 days. If something arrives damaged, tell us within 7 days and we will make it right. Full details are on the Shipping & Returns page.
What are your candles made of?
Our candles are handcrafted in small batches. The wax type and weight are shown on each product, and we are happy to answer questions about ingredients before you order.
How do I care for my candle?
Trim the wick to about 5 mm before each burn. On the first burn, let the wax melt all the way across the top so it does not tunnel. Burn for no more than 3 to 4 hours at a time, keep it away from drafts, and never leave a burning candle unattended.
How do I use bambooless incense?
Light the tip, let it flame for a few seconds, then blow it out so it smolders. Place it in the holder on a heat safe surface. Keep it away from anything that can burn and never leave it unattended.
How do reed diffusers work?
Remove the cap, place the reeds in the bottle, and flip them every week or so for a stronger scent. Keep the bottle away from direct heat and sunlight, and off wood or painted surfaces in case of drips.
Are your products safe for pets and children?
Candles, incense and fragrance oils should be kept out of reach of children and pets. Many essential oils are not safe for pets, so please check with your vet if you are unsure.
Do you sell wholesale?
Yes. Wholesale is a big part of what we do, for shops, spas, hotels and wellness studios. See our wholesale page to get started.
Can I order a custom gift set?
Yes. Tell us your budget and who the gift is for through the Enquire button, and we will put a set together for you.
How do I contact you?
Email info@setuessentials.com or message us on Instagram at @setu_essentials.