Overview
Setu Essentials ("we," "us," or "our") respects your privacy. This policy explains what information we collect through www.setuessentials.com, how we use it, and the choices you have. Setu Essentials is a wellness goods business operating out of both India and Canada, serving individual customers and wholesale retail partners internationally.
Information We Collect
We collect information only when you choose to provide it, such as when you:
- Submit an enquiry or wholesale request through our Google Form
- Sign up for updates through our newsletter signup
- Email us directly at info@setuessentials.com
This may include your name, email address, phone number, and the content of your message. We do not currently process payments directly through this website. Should we integrate a payment provider (such as Stripe, PayPal, or Razorpay) in the future, this policy will be updated to reflect what information that provider collects and how it is handled.
Automatically Collected Information
Like most websites, our hosting and analytics tools may automatically log basic technical information such as your browser type, general location (country/region level), and pages visited. We also store your selected display currency in your browser's local storage so the site remembers your preference on return visits — this stays on your device and is not sent to us.
Cookies
We use cookies and similar technologies (including browser local storage) to support core website functionality, such as remembering your currency preference. Some third-party services we rely on for hosting and security — such as Cloudflare — may also set their own functional or security cookies as part of delivering the site to you. We do not currently use cookies for advertising purposes. You can disable cookies at any time through your browser settings, though some site features may not work as intended if you do.
How We Use Your Information
- To respond to enquiries and wholesale requests
- To send updates if you've opted into our newsletter
- To improve our website and product offerings
We do not sell or rent your personal information to third parties.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Services We Use
Our website relies on the following third-party services to function, each with their own privacy practices:
- Google Forms — processes enquiry and newsletter submissions
- Airtable — stores and displays our product catalogue (does not process customer personal data)
- Cloudflare — hosts our website
- Zoho Mail — our business email provider
Links to Other Websites
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it.
Your Rights
Depending on where you live, you may have rights to access, correct, or request deletion of your personal information — including under the EU/UK General Data Protection Regulation (GDPR) and, for California residents, the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at info@setuessentials.com and we'll respond as promptly as we can.
International Visitors
We welcome visitors and retail partners from Canada, the United States, Australia, the UAE, the United Kingdom, the European Union, and India. As we operate out of both India and Canada, any information you submit may be processed by us or our third-party service providers in these and other countries, including the United States.
Data Retention
We retain enquiry and newsletter information for as long as needed to respond to your request or maintain our business relationship with you, unless you ask us to delete it sooner.
Changes to This Policy
We may update this policy from time to time as our business grows. The "Last Updated" date at the top will reflect the most recent revision.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us at info@setuessentials.com.
This policy is provided as a general privacy notice and is not a substitute for legal advice. As Setu Essentials grows and begins operating in more regions, we recommend this document be reviewed by a qualified legal professional familiar with applicable data protection laws in each jurisdiction served.